Sheehan Mack Sales and Equipment is a growing company with strong roots and history in South Dakota. We have a long-standing reputation as a choice destination for people seeking rewarding and stable careers. We are now hiring a Service Writer for our Rapid City, South Dakota location.
Qualifications:
- Knowledge of Diesel Equipment and or Class 8 Truck or willing to learn industry is a must
- Previous experience in industry is a plus
- Able to work with diverse customer base
- Positive attitude and desire to provide outstanding and professional customer service
- Written and verbal communication skills
- Ability to maintain safe and clean work environment
Ideal Candidates will be able to perform the following duties:
- Answer incoming phone calls – transfer calls to appropriate department or person for resolution (take messages when necessary)
- Greet Customers when entering Dealership, display friendly or courteous attitude
- Direct customers to appropriate individuals
- Answer basic customer questions
- Cashier Customer Paid Work Orders, Counter tickets and process payments on accounts made locally
- Open / close work orders for the Service Dept.
- Input Data into Business System and Service Software to
- Track Completion of Work
- Ensure Proper billing of consumable items used
- Write / Edit work order notes prior to invoices being approved by Service Mgr. and invoiced to customers
- Create and maintain files and forms for all DOT inspections that are performed
- File Completed invoices following established guidelines
- Run routine reports daily
- Batch labor reports and add labor to appropriate work orders daily
- Manage deposits of petty cash – process bank deposits of petty cash
- Receive and Distribute incoming mail and branch mail
- Maintain Appearance of work area
- Purchase and manage office supplies and operational supplies through established vendors
- Process IN / OUT tickets on equipment returning or leaving on Rent
- In / Out ticket is completed after basic visual inspection
- Machine hours verified
- Fuel Level Verified
- Assist Sales Team in the collection of information from Rental Customers
- Quote Standard Rental Rates from Rental Rate Template
- Collect customer information or direct customer to salesperson for additional information
- Contact Customers after purchase of Truck / Equipment to introduce Parts and Service Team
- Assist Service Mgr. with the monitoring and implementation of Remote Telematics system (tracking service needs on customer and rental machines)
- Work with Parts and Service Team on additional projects as necessary
There are several benefits we offer including:
- Health, Vision and Dental Insurance
- 401(k) with company match
- Disability & Life Insurance
- Paid Holidays
- Personal Time Off
- Ongoing technical training
- Advancement Opportunities
- Safe, clean and friendly work environment
